Picking a commercial cleaning company can be a tough challenge. It’s always hard to know what kind of experience you will have with the cleaners, and although it’s always ideal to get a referral, sometimes no one is able to provide one.
It’s important to know what to look for when seeking out a commercial cleaning company. There are a few steps you can take to ensure you choose the right company for your cleaning needs.
First, it’s important to do some research and find a few options. When looking at various companies, the first thing you want to look at is other customer reviews of their work, and if possible, see how their retention of customers is. You can ask them when you speak what their customer retention rate is. Finding out what others have experienced with this company is the most invaluable information to help you make your choice.
Make sure you inquire how they handle emergencies or special requests. It’s important to know if the company is flexible enough and has the capabilities to handle whatever you throw at them, in regards to your cleaning needs.
Another important step is to ask the company for a list of references. Again, similar to customer reviews, this is an excellent way to find out the truth of how the commercial cleaning company practices business. Reach out to the references they provide, and verify that they are happy with the service the company is providing.
Additionally, you may want to find out what specialty services the cleaning company offers, such as industrial cleaning, carpet cleaning, floor striping, or home restoration and if they are able to wax. It’s important to ask about these services upfront and see if there will be any additional charge if they provide these services.
A key component that people often forget to inquire about is whether or not the cleaning service will be providing their own cleaning supplies, or if you are required to supply them with what they need. This can be an additional, unexpected expense if you are expected to provide them with all supplies, but were not aware before agreeing to hire them. Be sure to ask what their policy regarding cleaning supplies is.
If you follow these steps, then you are sure to find a janitorial service company that will fit your needs and be the most efficient, cost-effective option. It is always best to verify that the company provides excellent service with previous customers, whether via reviews or references.